Finishing 

What with aliexpress today I can not go. We've noticed unusual activity on your account. I can't login to my account

The Aliexpress website is available for all browsers and countries, so when errors occur using the site, users have many questions about how to quickly fix them. In fact, there can be many reasons for problems with using the site. You can fix the problem through the browser settings, try to log in through the mobile version, clear the cache, etc. It is not always possible to quickly identify the cause of login problems and fix it, since the Aliexpress resource is blocked for various reasons: due to the work of the provider, due to system failure and technical problems. If the user cannot enter the site or log in, the reason for this may be a system failure when a 404 error is thrown. Also, problems with logging in can be caused by technical reasons, problems with the Internet connection or problems with the operation of the device from which entry is made. If there are any problems with authorization, they can be quickly eliminated, but if there are problems with the usability of the site, then there may be problems using the application. How to fix problems with logging into Aliexpress and what can cause difficulties using the site, you will learn from the article.

Despite the fact that problems with the Aliexpress website rarely occur, no user is immune from problems with login or operation. Difficulties may be caused different reasons, which can be identified by a number of signs that prevent the normal operation of the site. The Aliexpress marketplace is a virtual platform that is available in 2 forms: for PC and smartphones. Since this is software in the first place, any problems with authorization may be due to incorrect operation of the login source. Some providers and programs, in particular antiviruses, block access to sites that, in their opinion, are a threat to the PC and personal data of the user. If you have a problem why I can’t log in to Aliexpress, then the first thing to do is to check if your antivirus is blocking the entrance. In order to check if the application is blocking the entrance, you need to go to the settings and remove all tasks. If after that, you managed to enter, then you will have to turn off the antivirus every time, since it will be impossible to enter the site with it.

Aliexpress is included in many programs as a prohibited site, because they can create a block, as a result of which entry will be difficult. Some time ago, the Aliexpress website was banned by Roskomnadzor, and therefore users located in Russia could not enter their Personal Area. This blocking has now been eliminated, but similar situations occur when the provider blocks the entrance to the site from your IP address. There are programs with which you can change the geolocation, the so-called VPN, when the country of entry changes in the browser and the block is automatically removed. In this case, you can use the location settings in the browser. To do this, you need to allow the browser to access the network in the firewall or antivirus settings. The application may be on the list of those that are allowed to access the network, therefore, you need to remove it from there and re-add it.

If you can’t log in to Aliexpress, then the reason may be the lack of an Internet connection. Check the network settings, turn off the source and turn it on again. Connection failure may be temporary due to technical work of the provider. The lack of an Internet connection knocks out a corresponding error in the browser. Also, a connection that is too slow can cause you to not connect to the site. Go to your browser settings and turn on the "Turbo" mode to speed up the Internet connection.

If the connection to the site is not established, try to access Aliexpress from another browser. Some browsers have a "Protect" mode that protects online payments. Since the site has access to bank details, this protection is enabled. Allow access and indicate "Login, I trust this site" and then you can enter the site from this browser. Also, there are problems with entering the site from an outdated version of the site. Go to the "Advanced" settings in the "About browser" section to see the current version. If it's out of date, refresh your browser and try logging in again. Sometimes, the Aliexpress website does not open because you need to clear your cookies and cache. If the browser is cluttered with different files, then this can cause it to work slowly and problems with switching to sites where there are many different sections and blocks, such as Aliexpress. Go to the "History" section and delete it.

If you still can’t access the site from a PC, then try logging in through your mobile phone. Perhaps the reason for problems with logging in is updating the site to the latest version, technical work, problems with Internet access. If you couldn’t log in from the mobile version, then most likely the reason is the site’s operation. Problems with logging in to Aliexpress can be fixed just as easily as for other sites, so use the above recommendations or contact the provider's support service to find out the reasons for blocking access to the site.

Forgot password: recovery procedure

To authorize on Aliexpress, you must enter your login and password in the "Login" line. They can be saved automatically, if provided by the browser, or they can be re-entered each time you log in. For the login, an email address is indicated, so it is impossible to forget it, but the password is often forgotten. The site provides a password recovery procedure through which the user can gain access to the account. To do this, open the "Login" column on the main page and select the button " Forgot password", The recovery procedure of which is carried out by e-mail address.

Password recovery is carried out in 3 stages: you need to specify an email address, identify the user and enter a new password. First, you enter the mail to which the account is registered, and then in a new window it will be used to send the confirmation code. Click on the button on the right to get a six-digit code. Copy it from the mail, and transfer it to the "Verification code" line. Then confirm the action and a window will appear where you need to enter a new password, consisting of uppercase and lowercase letters and numbers and repeat it. Then save the new password and you can proceed to authorization.


If you do not remember the email address, then you need to select the second option "Helpdesk" to contact the employee for employee assistance. Save the new password for this site so that it is assigned to the login and appears encrypted in the corresponding password window each time you log in. You can also recover your password using mobile app. To do this, you need to specify "Login" in the mobile version and restore data using the link "Forgot password". Restoration is performed in the same way as in the extended version. You can also log in through VK, Facebook and Google accounts. In the Aliexpress application, the login and password can be saved by default and do not enter these data every time you log in.

How to enter Aliexpress if access is closed?

The Aliexpress website is freely available, and all users have the opportunity to use it from any device. In the event of a problem with access, it is necessary to establish its cause in order to understand how to bypass the blocking. All technical work on the site is carried out at night so as not to disturb users, but there is always a risk of problems with the operation of the site. How to log in to Aliexpress if access is closed depends on the cause of the login problem. There are several issues related to authorization:

  • problems with the Internet connection: turn off the Internet and reconnect it, turn on the "Turbo" mode in the browser to speed up the connection, change the access point or network;
  • problems with the browser: clear the cache and cookies, allow the browser to access this site through the settings, change the location in the settings, disable data phishing protection;
  • problems loading the site: disable the antivirus or applications that are responsible for protecting personal data;
  • a problem with logging into the site, the login or password was entered incorrectly: check the input language, enable or disable Caps Lock;
  • 404 problem (website is under maintenance, no access to the server): try logging in from another device or wait until the connection to the server is restored.

If you can't log in to Aliexpress from your mobile phone, then most likely the app version is outdated. You need to go to your phone settings and update the app to the latest version. Also, a problem with the entrance may be due to a malfunction of the device. Often problems with software apply to large sites, therefore, due to the lack of correct operation or an error in access, the site may not open. To resolve the problem, you need to clean the operating system from unnecessary files and, possibly, reinstall the browser.

I can't log in to my Aliexpress account

At least once in a lifetime, each user said that I can’t log into my Aliexpress personal account, and such difficulties arise, both due to inattention and due to incorrect operation of the site. Difficulties with authorization and access to the account are a common problem, which is most often due to the fact that the user simply forgot the password. To log in, you must use the password recovery form, which allows you to access your account via email. Authorization problems arise, most often, when a user enters an incorrect username or password. The login on the site is saved by default, and the password is entered manually, so when logging in, make sure that the layout is set to English language and the Caps Lock button on or off. Also, the reason may be an incorrect password. If you are unable to log in, then request a password reset and enter a new one. If you get an error during authorization, try logging in from the application, where all data is saved automatically. If you have any problems accessing your personal account, you can contact the support service or write to the online chat.

The problem that I can’t log into my Aliexpress account may be the reason for the site not working correctly. If the site is undergoing technical work or the interface is being updated, then authorization problems may be caused by these problems. Gotta wait for the end technical work, since the site will also work incorrectly from other devices.

Newly registered users may not be able to access their account if their email verification fails. Personal page on Aliexpress is associated with email, so during registration you need to follow the link in the letter to link your account to the mail. If you do not confirm the mail, then three days after registration, the account will be blocked.

I can't access Aliexpress from my phone

The Aliexpress application has the same functions as the extended version, and to enter you must enter your account login and password, after which it will be saved in the system and will be used by default. The problem that I can’t log into Aliexpress from my phone is primarily due to the fact that the version of the application is outdated. The operating system of the phone is updated offline and all applications require the current version to be maintained. If the application has not been updated for a long time, then there may be failures in its operation. To update the application, you must open the "My Profile" page, where the current version will be indicated at the top. If "Update" is indicated, then simply click on the link and the application will update itself. Also, you can update it through the phone settings.

If it's not the version of the application, then the cache may be clogged. You can clear it through the request history in the phone settings. All files that are not needed should be deleted so that they do not load the work of applications. If the phone has been attacked or a virus, then the application may be blocked so that fraudsters do not gain access to bank details. In this case, the entrance will be unavailable until the threat is eliminated. Application failures can be caused by various updates within the site, so due to the absence of any active component, the application may give an error. In this case, the only way is to completely deactivate the application and install it again, followed by entering a login and password.

Also, please note that for each operating system, there are different applications and you cannot install Aliexpress iOS on Android and vice versa. Do not download the app from third party resources as the official mobile version is available on Google Play. Also, make sure that the login and password for authorization are correct. Do not use the same data for authorization in different sources.

Why isn't Aliexpress opening today?

Any site blocking is a state initiative. So, at one time, residents of Russia faced blocking Aliexpress when Roskomnadzor banned access to Aliexpress, due to the sale of illegal goods and the potential distribution of shocking images. This ban was not very publicized, but until the clarification and solution of this problem, the site was in closed access for buyers. At the moment, this cause of problems with access to the site has been eliminated, but now residents of Ukraine may face it, where blocking occurs at the state level social networks and groups of companies that are suspected of using personal data and tracking information used by users. The reason why Aliexpress does not open today may be the blocking of the site by the provider that is responsible for the Internet connection. If Aliexpress does not open, then there are several ways to overcome this problem:

  • use another browser;
  • change location in settings;
  • install an application for anonymous access to the Internet;
  • use the mobile version;
  • remove the task from the antivirus.

The access problem may be less of a problem than you think. Perhaps the lack of a correct login is a consequence of clogging the cache and cookies. Clear your browser history and log in again. Also, make sure that the personal data for authorization is specified correctly. Now, access to Aliexpress is allowed in all countries and blocking access is the work of the provider. If you encounter such a problem, then change one Internet provider to another, disable the antivirus, or use the recommendations for changing the access point. Also, Aliexpress may not work corny due to the lack of a network connection, so check the availability of the Internet before entering the site.

Technical work on Aliexpress

The Aliexpress website is a large trading platform with millions of stores and billions of registered users. The site was developed 12 years ago and is constantly being improved. Inaccuracies in translation, bugs, server errors, complaints - all this needs to be corrected, and taking into account the fact that the site cannot afford to close the work in order to clean up all the shortcomings, technical work is carried out on Aliexpress for several hours, mainly at night. But due to the difference in time zones, sometimes technical work falls out, just at the peak of user activity in other countries, and it turns out that the site is unavailable or the main page simply does not load. Technical work on Aliexpress does not last long, a maximum of a few hours, therefore, there is no other option but to simply wait for them to finish, because the site will not work, neither in the extended version, nor with the mobile one. When technical work is carried out on the site, the interface is usually updated and all the shortcomings are eliminated, so you should not worry about updates or innovations, because they are all done for the convenience of users.

Browser performance issues: clearing the cache

Aliexpress users often complain about problems accessing the site due to incorrect browser operation. Indeed, due to a large number transitions, the cache, that is, the temporary file storage server, is overflowing, and there is no room for new ones. Problems with the browser and clearing the cache are two interrelated concepts. Browser history, temporary files, history, cache - these are all the same concepts, which mean that the browser is clogged with unnecessary files. Sometimes, due to the cache, it is not possible to open the site correctly, because there is simply no place to download all the files. That is why, periodically you need to delete all this garbage and clean the cache. How to do this depends on the browser you are using. To do this, go to settings and history. Click on the "Clear history" button on the right and check the box "Cookies and other data of sites and modules" and select "All time" in the list and confirm the cleaning. After that, you can go to any site.

In another browser, you also need to find the "History" section in the settings and indicate that you need to clear "Images and other files stored in the cache" or find the browser history and delete temporary files. Clearing the cache has no effect on the browser. All passwords that are stored in it will remain unchanged, but it will work faster and there will be room for new files. Due to cache clogging, there will be a problem with logging in not only to Aliexpress, but also to other sites, so it is necessary to periodically clear the cache.

Account blocking

If, when authorizing on Aliexpress, you see the message “Your account is temporarily unavailable due to security reasons”, which translates as “Your account is temporarily blocked for security reasons”, this means that the site administration considers your actions fraudulent. Account suspension is a security measure where a user is temporarily frozen until the user's motives are clarified. The reason for blocking may be a complaint from the seller, conducting several disputes at the same time, and frequent cancellation of orders after payment. If you consider the blocking of your account unreasonable, you can contact the support service to find out the reasons for such a decision and subsequent unblocking. Blocked users are checked within 2 days and if there is no reason to delete the account, then it will simply be unblocked and the user can continue to work with the site. If the reason for the blocking turns out to be reliable, the account will be blocked forever.

Video: what to do if I can't log in to Aliexpress?

The problem with logging into Aliexpress, at least, upsets users, but before you panic, establish the cause and try to solve it correctly. Cluttering the cache, problems with the Internet connection, blocking the antivirus and browser extensions - all this can cause problems with authorization and working with Aliexpress. If you still have questions about what to do if you can’t log in to the site or account, we recommend watching the video on what to do if I can’t log in to Aliexpress:

Each user of any trading platform faces problems when working with the site. Some are unable to leave comments, others cannot log into their personal account or the site does not work at all. Every situation has its own reasons.

We will talk about this in this article in more detail. We will deal with all the possible reasons why a user cannot enter the site and what to do in such situations.

Site not opening

Naturally, the problems of accessing the aliexpress portal are of great concern to all buyers. Here money is at stake, perhaps a person acquires a long-awaited thing and at the most crucial moment the portal does not open. There are several reasons for this problem, namely:

  • planned technical work is being carried out on the portal;
  • aliexpress on update;
  • various problems on the site.

The above difficulties occur with any site, you should not panic here, you just need to wait a bit. As a rule, updates or technical work take no more than two hours, troubleshooting may take longer, it all depends on the complexity of the breakdown. In any case, this will not affect customer orders, the cost of goods.

The aliexpress site may also be unavailable due to the slow operation of browsers on the client's computer. To enter the portal in such a situation, you can perform several operations:

  • try using a different browser, Opera or Yandex is best;
  • set the "Turbo" mode, this function increases the speed of the browser;
  • remove extensions and clear the cache in the browser;
  • if the above recommendations do not help, try to log in from another device, for example, a laptop, tablet or phone, if it logs in from another gadget, then the problem is most likely in the equipment.

When the portal does not open, the administration indicates the reason why the aliexpress site is not working.

I can't login to my account

This is the most common problem among aliexpress users. And there can be many reasons. Sometimes customers themselves are to blame for the difficulties with the entrance.

The first and most common situation is that the username and password are entered incorrectly. The first thing to check is the correctness of the input data. Perhaps the wrong layout is selected on the keyboard, a small letter is entered instead of a capital letter, and so on. The user can generally forget the password, the same thing happens. To recover your password and login, you must click on the "forgot password" button, enter the necessary information and receive new data by e-mail, and then log in to the system. The same operation can be performed if the system indicates incorrect input when entering data.

Such difficulties are most often encountered by new users. Another popular reason why a personal account does not open is an unverified account. After registration, any client must go to his email address and confirm the actions by clicking on the link provided in the letter. With the transition, you are logged into your account. Further, it is advisable to write down the login and password and leave it in a conspicuous place until the information is finally remembered.

Sometimes clients ask: for what reason can I not log in to my account if all the data is entered correctly, registration is confirmed and others? There may be two options here.

  • problems from aliexpress;
  • problems with the user's equipment.

In such a situation, it is best to contact the support service of the aliexpress site, for this you need to open the main page of the site and select the "Help" button in the upper right corner.

Now let's move on to the most interesting - this is blocking account user. Whether he is guilty of this or not, let's try to figure it out.

The aliexpress administration can ban an account in some situations:

  • The user did not confirm his registration on the portal in time, that is, within 48 hours he did not follow the link that was sent to his email address.
  • Fraud user. Unfortunately, illegal actions can be found everywhere, this is payment with other people's bank cards or electronic money, for example, the qiwi system or Yandex money.
  • Frequent participation in disputes with sellers. If the user actively argues and tries to receive monetary compensation, when there are no justified reasons for this, then the portal administration blocks the account.
  • Customers try to bypass the aliexpress payment systems and try to negotiate directly with the sellers about the delivery of products.

If a person’s personal account is blocked, then at the entrance he will see the following message: “ Your account is temporarily unavailable due to security reasons».

What to do in such a situation?

The first thing to realize if the service is not working is whether it is the fault of the blocking or not. If there is no access to the personal account due to the fault of the user, then it is impossible to unblock the account. The only way out is to re-register. In this case, you must specify a different name, phone number and email address. If the data is the same, the new account will also be automatically blocked. The ip address of the computer also affects this situation. Therefore, it is desirable to register from a new device. But sooner or later, if fraudulent activities are repeated, the account will be blocked again. Also, when the aliexpress administration is able to establish a connection with a new and old blocked account, it will be closed without explanation.

If a user logs into his account and sees a blocking message, then you can immediately understand the reason. When there is a link below: appeal for account reactivation - this indicates that the blocking is temporary or the administration has blocked access by mistake. Many will ask themselves: what can I do in such a situation?

If the user knows that there are no fraudulent transactions behind him, he can safely click on the link under blocking and go through the activation process again. After a successful procedure, he enters his personal account, where there will be all the necessary information about previous orders and previously entered account settings.

To speed up the account recovery process, you can contact the portal support center. This menu works even when access is closed. But, if the account is permanently closed (fraudulent transactions), then the user no longer has the opportunity to contact.

If the account does not work due to temporary and erroneous blocking, then in such a situation the user also writes a letter to the portal chat. The fact is that a person can visit his account, but he cannot perform basic operations with sellers, purchases, and so on during a temporary block.

In fact, the aliexpress site rarely blocks its users by mistake. Even if a person has good intentions, a fraudster can take over his account, and, using other people's data, carry out illegal actions. A person may ask: can I use my previous data to access the system? Unfortunately, in such a situation, an honest user does not have the opportunity to restore his account. Therefore, the login and password must be confidential and not fall into the hands of intruders.

But in general, the portal works correctly and does not cause difficulties with its use.

What am I supposed to do?

Why can’t I access my Personal Account, profile, my page, My orders for Aliexpress from a computer, although the password is correct: possible reasons

Sooner or later, all Aliexpress users face problems logging into their Personal Account. The table contains possible reasons incorrect operation of sections of the Aliexpress website and the algorithm of user actions in each individual case.

You can find detailed information about the Personal Account section of the site by clicking on.

Possible reason User Action
Website malfunctions.

Wait 2-3 hours.

If you wish, write a message to the site support service.
Engineering works. The site administration always notifies about the time of technical work. Carefully study the information on the main page of the site.
Site update. Wait 1-2 hours.
Problems with the browser installed on your computer.

Change device. For example, try to access the desired section of the site from a smartphone or tablet, and not from a desktop computer.

Try using a different browser.

Enable Turbo mode if you work with Opera.

Clear cached files and delete cookies.

Try logging in again using incognito mode.
The site is blocked by the antivirus installed on the user's device. Enter the Aliexpress website into the so-called trusted zone. The algorithm for creating a Trusted zone is described in the Help section of your antivirus.

The browser remembered the wrong password and enters it automatically.

The user enters the wrong password.

Even if you are sure that you are entering your login and password correctly, insure yourself and check:

Input language;

Caps Lock button, etc.

After verification, enter the data again.

Alternatively, you can use the following methods:

  • log in through the base site of Alibaba;
  • log in through any of the social networks to which your account on Aliexpress is “linked”;
  • try to go to your personal account through the function You recently viewed.

I can't log in to my Aliexpress account: browser problems

Your actions in case of problems with the browser are described in the previous part of the review.

I can't log in to my Aliexpress account: errors when entering a password

Check:

  • input language;
  • caps lock button

As a last resort, enable the function Forgot your password

I can’t log in to my Aliexpress account: possible account blocking

The table describes all possible reasons for blocking access to the site section Personal Area.

Reason for blocking Explanations
The account was left unverified. Check your email and follow the link provided by the site service.
Verification of information.

As a rule, the administration notifies of its actions. The notification letter is sent to your email inbox or appears as a pop-up window when you enter your personal account.

As a result of the verification, the administration may request additional information about the buyer whose account is being verified.
Frequent change of payment methods. The site administration is very careful about customers who use several bank cards and web wallets.
Low buyer rating. Do not forget that both sellers and buyers have a rating. The lower your buyer rating, the more questions for you from the administration of the trading platform.
Frequent ordering without further payment. Among Ali's customers, there is an opinion that the delay in payment for the order may push the seller to provide an additional discount on the product. However, if this situation is repeated from order to order, the system automatically adds the account to the list of untrustworthy.
Frequent opening of disputes. Before entering into a dispute, carefully check all your arguments. If the dispute is opened out of the blue without confirmation of the seller's fault, the administration reserves the right to block the account.
Paying for an order with someone else's payment card. Even if this is a card of your close relative, the Aliexpress administration does not know about it and this is a reason to block your account in order to avoid problems.
Working with the Ali seller outside the trading platform. Avoid such situations, even if they are offered by the seller himself. This is a direct violation of the rules of the trading platform.

If the account is still blocked beyond recovery, you will have to open a new one. However, keep in mind that the system will check your IP address and if it matches the address of the blocked account, all your efforts will be in vain.

Why can't I log into my account from my mobile phone to Aliexpress?

Possible reason:

  • application crashes;
  • engineering works;
  • unstable operation of the mobile network;
  • incorrect username or password.

How to enter Aliexpress in Russian if you forgot your password?

  • Go to the main page of the site, open the My AliExpress menu and activate the button To come in.
Menu My AliExpress on the main page of the site
  • In the window that opens, activate the line Forgot your password and follow the system prompts.


Login window to your personal account on the Aliexpress website

Many users of the aliexpress website cannot access the "My Orders" section. This problem could be caused system update aliexpress site.

Technical specialists of the site aliexpress - deny the existence of a problem on the platform!

The problem did not affect everyone, but only a small number of users.

The fastest and surest way to enter my orders is to use a different browser.

But, if you don’t want to remember your password from the aliexpress site again or look for a piece of paper with it. Then you just need to clear the CACHE and Cookies of your browser, from which you have already tried to enter the my orders section.

But there is also such an outcome of events that this problem caused with an error in your account / profile on aliexpress. In this case, you need to contact the aliexpress support service through this article:" AliExpress Support "

(To contact the operator, you need to view the current information in the video recording, in the article)

Error: This page cannot currently be displayed. Our engineers are working hard to fix this problem. Please check back later...

If you cannot log in to the aliexpress website, and you get the following error:

This page cannot currently be displayed. Our engineers are working hard to fix this problem. Please check back later...

Then most likely you are using the Mozilla browser.

In order to log in to aliexpress, you need to use the Mozilla browser to enter the profile (account) of Aliexpress using private window(Mozilla has such a mode).

After that, you will enter the aliexpress website without any problems and the first time!

This article (about the problem, with the entrance to my orders) - was created to discuss and solve this problem. So, do not be shy and ask questions in the comments to this article. And preferably with detailed description screenshot errors!

After all, we can comment without registering!

The personal account gives users of the Aliexpress website a lot of opportunities for comfortable shopping and tracking goods. All information related to your activity on the site will be concentrated in your personal account. Here you can find information regarding your orders and chat with sellers. Now let's take a closer look at how to enter the account and what functionality it has.

Getting to know your personal account on Aliexpress

All users with an account in Aliexpress have their own personal account. In order to log in to it, after entering the credentials, you need to click in the upper right corner of "My Aliexpress".

In your personal account, you can


  • Your orders will be displayed first in the item called "My Orders";
  • Then follows the "Message Center", which contains correspondence with sellers;
  • After that comes an item reflecting your favorite sellers and priority products that you can add to the list for their subsequent detailed study. Using this function, you increase your ability to purchase goods at discounted prices, since the sellers themselves often look through the lists of users and can offer good discounts for the goods in them;
  • The next item will be "My Coupons". Here you will find information about all the discount coupons you have. Some of them will be valid for all goods, and others for the products of a particular seller;
  • In the top menu you will find the "Cart" item. Here are all the products you have selected, awaiting further ordering;
  • The "Help" item located at the top makes it possible to contact the support service in order to quickly resolve them in case of problems.

Problems when logging into your account

It happens that when trying to go to Aliexpress, it does not open a personal account. The following reasons may contribute to this:

  • Website malfunctions. In this case, it remains only to try to log in later;
  • Carrying out technical work, including updates. In this situation, you need to wait for them to complete and try to enter again;
  • Your browser is running slowly. First of all, you need to clear the cache and cookies, and for Opera, you can try turning on the "Turbo" mode. If this does not help, you can try to log in from different browsers;
  • Also, your antivirus may not allow you to enter. To resolve this situation, you need to add the site to the trusted list;
  • Also, do not exclude the possibility that you simply enter the password incorrectly. If you can't remember your password, just change it.


So, if it does not open a personal account, try to apply all of the above.