I can't access the aliexpress page. Why can't I log into my personal account on Aliexpress, although I enter the correct password? What should I do if I can’t enter my Personal Account on my page, My orders, profile? Aliexpress. Other reasons why
Article describes possible reasons, for which the user cannot log into his account on Aliexpress.
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Popular Chinese Online Store " aliexpress» is constantly being improved, offering users more and more new conveniences. But often customers complain that they cannot, for example, go to their " Personal Area " Online.
In our review today, we will talk about the possible reasons why users do not have access to " Personal account» in the online store « aliexpress» from your phone and computer, even if you enter your login and password correctly.
For what reasons is access to the "Personal Account" on "Aliexpress" closed when the password and login are entered correctly?
If you believe the many reviews, then very many users at some point cannot log into their account (and, consequently, into " My orders") on the " aliexpress”, while they claim that they correctly enter the password several times. Below we will list all the possible reasons that may contribute to this, as well as give some tips for resolving the problem in each case. All basic information will be presented in the table.
| Reasons why access to an account on the Aliexpress website may be closed | Ways to solve the problem |
| Problems with the online store | Do not enter the site for 2-3 hours, then try to log in again. In some cases, you can write to the technical support of the online store (at English language) |
| Online store is updated | Do not enter the site for 1-2 hours, then try to log in again |
| Problems with the browser through which users access the site |
|
| The anti-virus program installed on your device is blocking access to the online store website | In your antivirus program, add the site to the trusted list. Find out how this is done in help» antivirus |
| The browser is configured to remember passwords for entering sites, and the user initially entered no correct password | When entering a password, check if your keyboard layout is configured correctly and if " cap lock» |
| Preventative work will be carried out on the site | The online store always notifies about technical work ah on the site and the time to conduct them |
We can also advise you to try to log in to the site using this link, or log in through social networks if you have previously linked them to your account.
Aliexpress blocked my account. What to do?
One of the reasons why you cannot log into your account on the site " aliexpress", can serve as a blocking of your account. Below we provide a table explaining the possible causes of blocking and how to solve them.
| Reasons why your account may be blocked on the Aliexpress website | Ways to solve the problem |
| Account not activated after registration | Go to your email box, if you received a letter from the site with an activation link, then go through it. If the period for activating your account has expired, then register again |
| Information being checked | The online store sometimes asks users for additional information. As a result, the user must receive an email from the store and provide the required information |
| User frequently changes payment methods | An online store may be suspicious of individuals who frequently use different web wallets or bank cards. Try to use one card and one wallet |
| The rating is available not only for sellers, but also for buyers. If your rating has fallen low enough, then this may raise questions from the site administration. Try to be more active in the online store | |
| Multiple refusals to pay when placing orders | If you delay payment for an order too often in order to get a discount from the seller, your account may be blocked. Pay for orders immediately |
| Systematic opening of dispute | If you open a dispute in an online store, then always argue your requirements for a refund. Don't open disputes if you don't have any proof |
| Paying for orders not with your card | All orders must be paid with a bank card belonging to you. If the card is issued even for your children, parents, brothers or sisters, then you may be blocked |
| Trade transactions with sellers outside the online store | Try to buy goods from sellers on " Aliexpress» only within this online store, otherwise you and the seller may be blocked |
Of course, if your account was blocked without any possibility to return it back, then you will not restore it. You will have to register a new account. But keep in mind that if you access the site under the exact same IP that your old account was blocked from, you will also not be able to log into your " Personal Area».
Reasons why the user cannot enter the "Personal Account" on "Aliexpress" from the phone
Problems logging into your account on " aliexpress» can also be used when working on a mobile phone. Possible reasons:
- Site is under maintenance
- Mobile app issues
- Mobile Internet issues
- Login and password entered incorrectly
I can't log in to my Aliexpress profile in Russian because I forgot my password
Almost all Russian-speaking users prefer the version of the site " aliexpress” in Russian, since, among other things, in this case, all prices for goods are indicated in rubles. But what if you forgot your password and can't log in to your account? In this case, you should:
- Go on the website " aliexpress", click on the " To come in»
Why can’t I enter my Personal Account on Aliexpress, although I enter the correct password What should I do if I can’t enter my Personal Account on my page, My orders, profile
- In the new window, click on " Forgot your password?» and then follow the instructions of the system
Why can’t I enter my Personal Account on Aliexpress, although I enter the correct password What should I do if I can’t enter my Personal Account on my page, My orders, profile
Video: If Aliexpress blocked the account. What should I do?
AliExpress is a great service for ordering goods online. Unfortunately, there are situations on the Internet when problems and errors prevent you from accessing the site. In this article, we will look at what to do if you cannot log into AliExpress.
Password recovery
If you can't log in to AliExpress using your username, then most likely you forgot your password. The password recovery procedure on AliExpress is not particularly difficult. When you enter the site, you are prompted to fill in the "Login" and "Password" fields. Under the "Login" field there is a link "Forgot password". Follow it, there you will be prompted to enter your e-mail, which will be sent a link to change your password. After that, you need to go through the login procedure again, with a new password.
What to do if access is denied?
The reasons why access to the site is closed are different. This may be because:
- goods of inadequate quality were found on the site, and it was blocked by Roskomnadzor;
- the site is undergoing technical work;
- the site is being updated;
- there were some problems.
These issues are usually resolved within a couple of hours. True, sometimes it takes more time than usual, but in any case, these problems will be fixed.
In addition, the problem may be in your browser. To check if this is the case, try:
- Access the site from a different browser. If so, then most likely you need to update your browser.
- Turn on turbo mode. If your browser is too slow, this can sometimes help.
- Access the page from another device, for example, from a mobile device. If everything worked out, then the problem is in the computer.
- Clear cookies and cache. Sometimes the reason for a slow browser is that it is too "cluttered" with unnecessary files.
Why can't I log in to my personal account?
It also happens that the site works fine, but for some reason you can’t enter your personal account. The most likely reason for this is site updates. In this case, it is better to wait a while.
Also, often the reason lies in your antivirus. An antivirus program may consider the resource to be malicious and prevent you from accessing it. Try disabling your antivirus and logging in again.
Sometimes the problem is banal: you just type the wrong username or password. Carefully check your keyboard layout, make sure that the correct language is set and that Caps Lock is not enabled. To make sure you are typing it correctly, type the password in a text editor.
As a last resort, request a password reset. Even if you are sure that you are typing the password correctly, there are situations when users change the password and then forget about it.
If this does not help, write a letter to the support service with detailed description Problems.
Account blocking
If you see the following message when you sign in: "Your account is temporarily unavailable due to security reasons", then your account has been blocked. What to do? First you need to figure out whether it is your fault in blocking your account or not.
The main reasons for blocking an account are:
- Lack of timely verification of your account. If the user has not followed the link sent to him by e-mail in three days and has not confirmed the account, he is blocked.
- Suspicion of fraudulent activities. This happens when a user is suspected of paying with someone else's bank cards, someone else's wallets, or in other actions that are illegal.
- Frequent participation in disputes. If the user is constantly trying to dispute the quality of the goods and receive compensation, even when there are no justified reasons for this, the administration may block him.
- Attempt to bypass the system. In the case when the user makes an attempt to conduct a transaction bypassing the AliExpress service and negotiate directly with the seller, the administration blocks the user.
What can be done in this situation?
If fraudulent activities have taken place, it is no longer possible to restore the account. All that can be done in this situation is to register again, and using new data, including full name, and a different IP address. If the AliExpress administration establishes a link between the blocked and new account, the latter will be blocked without explanation.
If you know that you have not committed any fraudulent activities, rest assured that you will gain access to your account. In the case when you went to the site and saw a message about the blocking, and below you noticed the link "appeal for account reactivation", this means that the blocking is temporary or erroneous, and you can restore access.
To speed up the recovery, write to the support service and explain the situation to them. In any case, if there were no fraudulent actions behind you, then you have nothing to worry about.
For more information about account blocking and actions in this case, see the video:
Why can't I access AliExpress from my mobile phone?
If you're having trouble logging into the site on your cell phone, it could be due to a problem with the mobile version. Here the state of affairs is identical to the situation with problems in the computer version: all that is required of you is to wait until the failure is fixed.
Don't forget to check your internet connection: mobile networks are very unstable, and it's possible that you just lost the network temporarily.
Otherwise, problems with the mobile version are similar to problems with the desktop version: for example, errors in the login or password. Carefully follow the filling of all data when entering the site.
Why can't I access AliExpress from VKontakte or Facebook?
For convenience, you can link your AliExpress account to the social network VKontakte or Facebook. In this case, you will be able to enter the site by logging in through a social network. In addition, you can find the official AliExpress community and, browsing the catalogs directly in the community, immediately add the goods you are interested in to the basket.
In the event that you cannot access the site through a social network, pay attention to what caused the problem. Perhaps the point is in the site itself, and the problem lies in one of the reasons already mentioned above. If the problem is in the social network, check if you have changed the password for your account. Try to go to your page on Vkontakte / Facebook - perhaps your page was blocked or deleted.
If everything is fine with access to the page, write to the support service.
Summing up, we can say that in most cases access problems are solved within a few hours. If yesterday you did not have access problems, and you are sure that you did not perform any actions for which your account could be blocked, most likely the problem lies with the site itself and will be resolved in the near future.
In case the problem is still not solved, and in this article you did not find the answer to your question, write to technical support. But contact better in English and in English: it is more likely that you will be understood. Russian-speaking technical support employs people for whom Russian is not their native language, and it will be difficult for them to understand you. If you don't know English well, use a translator. Just before sending, try to translate the text again into Russian: if common sense clear, feel free to send.
To begin with, let's try to figure out why it happens that you can't enter your account on the Aliexpress trading platform, or it doesn't work out the first time. The logs and password, it seems, are entered correctly, but the entrance to the office is still not exactly carried out. Or, the password is simply not entered. Or, the login window to your account on Aliexpress simply “freezes”, loads something for an infinitely long time, but does not allow you to enter to check your order, order something, or confirm. Even worse, when such “freezes” occur at the moment when you need to open a dispute. It also happens that the start page of the Aliexpress website does not load at all, or is only partially displayed.
Those who have experienced similar moments most likely noticed that a similar situation can occur both when logging in from a desktop computer or laptop, and when logging in from a smartphone or tablet.
The essence of the problem and, accordingly, its solution is incredibly simple! The fact is that the Aliexpress website platform is equipped with automatic recognition of your GEO-position. Those. - the system, even before you enter the site, automatically determines your location on the world map and sends your request to a server designed for your region. Considering the constantly growing flow of buyers on Aliexpress living in the CIS countries, the automatically selected server does not always cope with the incoming flow of requests, as a result of which we observe various kinds of failures.
SOLUTION:
*we bookmark this page for ourselves so that we can always access it without hindrance, through the links to enter through the backup servers, which are given below (works like a "green corridor" until they are also overloaded):
entrance to the Aliexpress marketplace 1;
entrance to the Aliexpress trading platform 2;
entrance to the Aliexpress marketplace 3;
entrance to the Aliexpress trading platform 4;
(Reserve servers are designed specifically to stabilize the system under excessive loads. That is, after the system did not allow you to enter the site, after tormenting you for a while, it will redirect your request to such a server automatically. However, when this automation works - a matter of luck :). Sometimes, it takes about a day. Therefore, it is often much easier and faster to do it yourself)
In this article, we will talk with you why it is not possible to enter your Aliexpress personal account.
Online shopping has become very popular today. This is the fastest and most comfortable way to get the things you want. The Chinese site is very popular. Aliexpress. To start shopping, you just need to register in the online store. But sometimes buyers have to deal with the fact that they can’t log in to the system. Let's look at the main causes and ways to solve them.
If this is your first time entering this site, then we advise you to additionally read the article on, which will tell you how to create a new account on Aliexpress and start shopping.
I can’t log in to Aliexpress - I forgot my password
One of the most common causes Why can't I log in to my account? Aliexpress- This forgotten password. But this situation is very easy to fix.
- When you try to enter the site, the system prompts you to enter a username and password. Since we do not remember the password, instead of entering data, we must press.
- First, the system will ask you to choose a recovery method. We choose by email.
- Next, you need to write your email address and remove a small check. To do this, under the line for entering the address, click on the switch and swipe it to the right until the bar turns green. In the same box, select "Request".
- Now you will receive a new email with a confirmation code. You need to specify it on a new page that appears on Aliexpress. Next, you also need to write "Request".
- Only after that the system Aliexpress will allow you to create a new password. Enter it twice and confirm its creation.
- That's all! Now the recovery is complete and you can enter the page with a new password.
There are also cases when even e-mail is forgotten. What then? In this case, when you start the password recovery procedure, then choose recovery not by e-mail, but through the support service. Then you will find yourself in a chat with an operator who will answer all your questions and help you regain access to your account.
Access to Aliexpress is closed - the site does not load
There may also be a situation where Aliexpress access will be blocked. This usually happens when the site is blocked by Roskomnadzor, if it suddenly finds prohibited goods in the catalogs. In addition, the reason for the loss of access to the site may be various problems, updates, or simply technical work.
Such problems are always temporary. Although the time to wait is always different. It can be an hour, a couple of hours or even a day. Despite the current situation, this will not affect your purchases and product prices in any way. The slow operation of the Internet or the browser itself can also affect performance. Just try to reconnect the Internet or change the browser. Or reboot the system, maybe there was a small glitch in it.
If you changed the device and were able to load the site from a tablet or phone, but it does not open on a computer, then the problem is really in the browser. So install another browser and use it temporarily.
I can’t log into my Aliexpress account - what should I do?
It also happens that the site seems to load well, does not freeze or crash, but now it does not allow you to enter your account. On the Aliexpress many have been in a similar situation. Again, the reason may lie in updating the site and you just need to be patient and wait. After a while, everything will work by itself and you will be able to go to your personal account.
Another cause may be an antivirus program or an ad blocker. Together they can block access to the site as if it were malicious. In this case, try to briefly remove the protection and go to Aliexpress .
If all this does not help you, then in this case, try writing to the site support service. She will help you solve your problem.
I can’t log in to Aliexpress from my phone: reasons
Sometimes users of the mobile version of Aliexpress may encounter an inability to log in to the site. First you need to make sure that the Internet connection is stable and that the application is not being updated. In addition, it will not be superfluous to find out if you are entering the data correctly.
No matter what the situation is, always, first of all, check the correctness of the information provided and whether the connection to your Internet is stable. If everything is done correctly and everything is in order with the Internet, then just wait a bit. Perhaps there was some kind of failure or another update is being downloaded.
I can’t log in to Aliexpress from a computer: reasons
More on Aliexpress Users periodically encounter a problem when they cannot log in from a computer. The problem may be both in the Internet connection and in the browser. Most importantly, do not panic and do everything in order.
The problem is resolved as follows:
- First, check if there are enough funds on the Internet balance. Perhaps the subscription fee was simply charged and the Internet was turned off
- Your antivirus program may have blocked access to the site. To do this, open the antivirus settings and do Aliexpress trusted site
- There are viruses on your device. In this case, do a full scan of your computer and try to open it again. Aliexpress
- The problem may be in the browser. In that case, try changing it.
If none of the options helped you, then only reinstalling the operating system will help. However, this is a last resort, and you can only use it when other sites are down.
I can’t log into my Aliexpress account - what should I do?
Another common case when you can't log in to Aliexpress at all or some functions do not work. This is due to the following reasons:
- Site failure. This is enough common problem. You will not be able to influence it in any way, it remains only to wait until everything gets better by itself. The only option, if nothing helps at all, is to write to the support service and ask for help.
- Also, as an option - your browser is configured incorrectly. You just need to change the settings. To do this, open the browser menu and go to the settings. Next, find the clear history button and delete all unnecessary data.
I can't log in to Aliexpress with the correct password
There are also situations when, the password seems to be correct, and enter on Aliexpress still doesn't work. In this case, the problem can be solved in the following ways:
- Check if you entered the correct password and login
- If you are sure that you did everything correctly, then first write the information into a text editor and copy it
- Change your password to something simpler
If this does not solve the problem, please contact support. Aliexpress and ask for help.
Why is Aliexpress not working today?
It also happens that yesterday Aliexpress it worked flawlessly and there were no problems with it, and today it does not even open. At the same time, users often begin to worry, especially if they have already paid for the order. This is also due to the reasons mentioned earlier:
- Carrying out technical work on the site
- Data update
- Website problems
In any of these situations, you just have to wait for everything to work out by itself. By the way, the administration of the site will definitely warn you about the work, so check your email.
Video: What to do if Aliexpress does not open? Blocked or unavailable
What am I supposed to do?
Why can’t I enter my Personal Account, profile, my page, My orders for Aliexpress from a computer, although the password is correct: possible reasons
Sooner or later, all Aliexpress users face problems logging into their Personal Account. The table contains possible reasons for the incorrect operation of sections of the Aliexpress website and the algorithm of user actions in each individual case.
You can find detailed information about the Personal Account section of the site by clicking on.
| Possible reason | User Action |
| Website malfunctions. |
Wait 2-3 hours. If you wish, write a message to the site support service. |
| Engineering works. | The site administration always notifies about the time of technical work. Carefully study the information on the main page of the site. |
| Site update. | Wait 1-2 hours. |
| Problems with the browser installed on your computer. |
Change device. For example, try to access the desired section of the site from a smartphone or tablet, and not from a desktop computer. Try using a different browser. Enable Turbo mode if you work with Opera. Clear cached files and delete cookies. Try logging in again using incognito mode. |
| The site is blocked by the antivirus installed on the user's device. | Enter the Aliexpress website into the so-called trusted zone. The algorithm for creating a Trusted zone is described in the Help section of your antivirus. |
|
The browser remembered the wrong password and enters it automatically. The user enters the wrong password. |
Even if you are sure that you are entering your login and password correctly, insure yourself and check: Input language; Caps Lock button, etc. After verification, enter the data again. |
Alternatively, you can use the following methods:
- log in through the base site of Alibaba;
- log in with any of social networks to which your account on Aliexpress is “linked”;
- try to go to your personal account through the function You recently viewed.
I can't log in to my Aliexpress account: browser problems
Your actions in case of problems with the browser are described in the previous part of the review.
I can't log in to my Aliexpress account: errors when entering a password
Check:
- input language;
- caps lock button
As a last resort, enable the function Forgot your password
I can’t log in to my Aliexpress account: possible account blocking
The table describes all possible reasons for blocking access to the site section Personal Area.
| Reason for blocking | Explanations |
| The account was left unverified. | Check your email and follow the link provided by the site service. |
| Verification of information. |
As a rule, the administration notifies of its actions. The notification letter is sent to your email inbox or appears as a pop-up window when you enter your personal account. As a result of the verification, the administration may request additional information about the buyer whose account is being verified. |
| Frequent change of payment methods. | The site administration is very careful about customers who use several bank cards and web wallets. |
| Low buyer rating. | Do not forget that both sellers and buyers have a rating. The lower your buyer rating, the more questions for you from the administration of the trading platform. |
| Frequent ordering without further payment. | Among Ali's customers, there is an opinion that a delay in payment for an order may push the seller to provide an additional discount on the product. However, if this situation is repeated from order to order, the system automatically adds the account to the list of untrustworthy. |
| Frequent opening of disputes. | Before entering into a dispute, carefully check all your arguments. If the dispute is opened out of the blue without confirmation of the seller's fault, the administration reserves the right to block the account. |
| Paying for an order with someone else's payment card. | Even if this is a card of your close relative, the Aliexpress administration does not know about it and this is a reason to block your account in order to avoid problems. |
| Working with the Ali seller outside the trading platform. | Avoid such situations, even if they are offered by the seller himself. This is a direct violation of the rules of the trading platform. |
If the account is still blocked beyond recovery, you will have to open a new one. However, keep in mind that the system will check your IP address and if it matches the address of the blocked account, all your efforts will be in vain.
Why can't I log into my account from my mobile phone to Aliexpress?
Possible reason:
- application crashes;
- engineering works;
- unstable operation of the mobile network;
- incorrect username or password.
How to enter Aliexpress in Russian if you forgot your password?
- Go to the main page of the site, open the My AliExpress menu and activate the button To come in.
- In the window that opens, activate the line Forgot your password and follow the system prompts.
Login window to your personal account on the Aliexpress website