An increasing number of buyers began to face the problem when the account is temporarily blocked by Aliexpress.

The Chinese marketplace system shows a notification with the text: “We noticed unusual activity your account. This may be because you tried to log in from a different location or device. To protect your account, we have temporarily blocked it. To restore access, please fill in the verification data below. If you experience any problems, please contact support.”

It seems that the message itself contains the answer to how to unlock the account, however, many buyers claim that nothing happens after filling in the verification data. In addition, when trying to contact the Aliexpress support service, the “Online chat” button is not available to users.

We noticed unusual activity on your account, what should I do?

To help our readers solve the notification issue “We noticed unusual activity on your account…” We have studied this issue and are ready to offer solutions. Despite the fact that buyers who have encountered a problem claim that it is impossible to write to Aliexpress support, in order to remove the blocking, you still need to contact the specialists of the online store.

1. 1. Try changing your browser and try to go to the main page of Aliexpress. You don't need to register a new account!
   2. Then use the top menu to go to the help section. Click on the item "Help" – “Shopper Guide” or “Support” and scroll down the page that opens.
   3. There should be a button here "Online chat" and information about support hours.

1. 1. Click on the button "Online chat" and the system will redirect to the next page, where you need to select the type of question "My profile", category “Registration and Login” and the question itself “My account is not available. What to do?", and then press the button again "Online chat".

1. A tab will open where you need to describe your problem to a support specialist in Russian and ask to unblock your account.
2. If the button is missing "Online chat"- clear your browser cookies, and also change your computer's IP address using a proxy server, VPN, or download the anonymous Tor browser.
3. After changing the IP, repeat steps 1 to 5. The problem should be resolved, and you will restore access to your account through support.

Most likely, in the Aliexpress trading platform system for blocked accounts there is a ban on contacting support, and therefore there is no corresponding button in the interface. At the same time, you can write to the Aliexpress support service both from an active account and from an ordinary visitor of the site who is not logged into his profile.

Perhaps the Aliexpress system, after an unsuccessful user login and the notification “We have noticed unusual activity in your account ...”, remembers the IP address of the visitor, and therefore the “Online Chat” button becomes unavailable until the IP is changed.

Before writing the article, our editors have repeatedly tested the above method in order to make sure that it works. To change the IP address, we used the Tor browser.

To begin with, let's try to figure out why it happens that you can't enter your account on the Aliexpress trading platform, or it doesn't work out the first time. The logs and password, it seems, are entered correctly, but the entrance to the office is still not exactly carried out. Or, the password is simply not entered. Or, the login window to your account on Aliexpress simply “freezes”, loads something for an infinitely long time, but does not allow you to enter to check your order, order something, or confirm. Even worse, when such “freezes” occur at the moment when you need to open a dispute. It also happens that the start page of the Aliexpress website does not load at all, or is only partially displayed.

Those who have experienced similar moments most likely noticed that a similar situation can occur both when logging in from a desktop computer or laptop, and when logging in from a smartphone or tablet.

The essence of the problem and, accordingly, its solution is incredibly simple! The fact is that the Aliexpress website platform is equipped with automatic recognition of your GEO-position. Those. - the system, even before you enter the site, automatically determines your location on the world map and sends your request to a server designed for your region. Considering the constantly growing flow of buyers on Aliexpress living in the CIS countries, the automatically selected server does not always cope with the incoming flow of requests, as a result of which we observe various kinds of failures.

SOLUTION:

*we bookmark this page for ourselves so that we can always access it without hindrance, through the links to enter through the backup servers, which are given below (works like a "green corridor" until they are also overloaded):

entrance to the Aliexpress marketplace 1;

entrance to the Aliexpress trading platform 2;

entrance to the Aliexpress marketplace 3;

entrance to the Aliexpress trading platform 4;

(Reserve servers are designed specifically to stabilize the system under excessive loads. That is, after the system did not allow you to enter the site, after tormenting you for a while, it will redirect your request to such a server automatically. However, when this automation works - a matter of luck :). Sometimes, it takes about a day. Therefore, it is often much easier and faster to do it yourself)

Many users from Russia have been unable to properly access the Aliexpress website for the second day.
Someone cannot enter the Aliexpress pages, and someone cannot pay for an order or leave a comment.
Buyers are in a panic. Many people think that their account was blocked. They worry and cry for help.
Those who are good with computers have already found workarounds on how to get to the Aliexpress website.
Someone uses Opera and Yandex browsers, including turbo mode. Someone changes their IP with various services, for example, they use an anonymizer.
Moreover, users from other countries do not experience such problems.
Buyers from Russia joke that this is the work of the United States, they say they want to embroil us with China. =)
Well, many are patiently waiting.
What we advise you.
If you are not running out of trade protection time, then the best option is to wait until the Aliexpress website starts working as usual.
AliExpress employees are aware of this problem and are already solving it. They are very interested in the stable operation of the resource.

Why is Aliexpress not working?

The Aliexpress administration does not name the reason, it only reports that they are working on this issue.

There are two versions discussed online:
1) A few days ago Roskomnadzor blocked several popular resources from GitHub, Aliexpress and 2ch.
github- largest platform for programmers, was blocked allegedly due to the presence on the site of an article that tells about different ways suicide.
Aliexpress, the largest hypermarket in the world, is not the first time blocking the presence of a page with smoking mixtures, which are recognized as narcotic in the Russian Federation.
At the moment, it is stated that the blocking has been lifted, but some providers have not yet fully accessed the resources.

2) There were no blockings of the Aliexpress website. The situation is this: the Aliexpress cache servers are located on the Rostelecom network, so initially the site in Russia opens normally. But authorization on the site goes through American and Chinese servers, and the route is Europe-USA-China (i.e. in a western direction).
The specialists of the communication network control center are solving the problem together with Aliexpress and Western telecom operators. Everything should be back to normal soon.

AliExpress is a great service for ordering goods online. Unfortunately, there are situations on the Internet when problems and errors prevent you from accessing the site. In this article, we will look at what to do if you cannot log into AliExpress.

Password recovery

If you can't log in to AliExpress using your username, then most likely you forgot your password. The password recovery procedure on AliExpress is not particularly difficult. When you enter the site, you are prompted to fill in the "Login" and "Password" fields. Under the "Login" field there is a link "Forgot password". Follow it, there you will be prompted to enter your e-mail, which will be sent a link to change your password. After that, you need to go through the login procedure again, with a new password.

What to do if access is denied?

The reasons why access to the site is closed are different. This may be because:

• goods of inadequate quality were found on the site, and it was blocked by Roskomnadzor;
• the site is under engineering works;
• the site is being updated;
• there were some problems.

These issues are usually resolved within a couple of hours. True, sometimes it takes more time than usual, but in any case, these problems will be fixed.

In addition, the problem may be in your browser. To check if this is the case, try:

1. Access the site from a different browser. If so, then most likely you need to update your browser.
2. Turn on turbo mode. If your browser is too slow, this can sometimes help.
3. Access the page from another device, for example, from a mobile device. If everything worked out, then the problem is in the computer.
4. Clear cookies and cache. Sometimes the reason for a slow browser is that it is too "cluttered" with unnecessary files.

Why can't I log in to my personal account?

It also happens that the site works fine, but for some reason you can’t enter your personal account. The most likely reason for this is site updates. In this case, it is better to wait a while.

Also, often the reason lies in your antivirus. An antivirus program may consider the resource to be malicious and prevent you from accessing it. Try disabling your antivirus and logging in again.

Sometimes the problem is banal: you just type the wrong username or password. Carefully check your keyboard layout, make sure that the correct language is set and that Caps Lock is not enabled. To make sure you are typing it correctly, type the password in a text editor.

As a last resort, request a password reset. Even if you are sure that you are typing the password correctly, there are situations when users change the password and then forget about it.

If this does not help, write a letter to the support service with detailed description Problems.

Account blocking

If you see the following message when you sign in: "Your account is temporarily unavailable due to security reasons", then your account has been blocked. What to do? First you need to figure out whether it is your fault in blocking your account or not.

The main reasons for blocking an account are:

1. Lack of timely verification of your account. If the user has not followed the link sent to him by e-mail in three days and has not confirmed the account, he is blocked.
2. Suspicion of fraudulent activities. This happens when a user is suspected of being paid by someone else. bank cards, other people's wallets or in other actions that are illegal.
3. Frequent participation in disputes. If the user is constantly trying to dispute the quality of the goods and receive compensation, even when there are no justified reasons for this, the administration may block him.
4. Attempt to bypass the system. In the case when the user makes an attempt to conduct a transaction bypassing the AliExpress service and negotiate directly with the seller, the administration blocks the user.

What can be done in this situation?

If fraudulent activities have taken place, it is no longer possible to restore the account. All that can be done in this situation is to register again, and using new data, including full name, and a different IP address. If the AliExpress administration establishes a link between the blocked and new account, the latter will be blocked without explanation.

If you know that you have not committed any fraudulent activities, rest assured that you will gain access to your account. In the case when you went to the site and saw a message about the blocking, and below you noticed the link "appeal for account reactivation", this means that the blocking is temporary or erroneous, and you can restore access.

To speed up the recovery, write to the support service and explain the situation to them. In any case, if there were no fraudulent actions behind you, then you have nothing to worry about.

For more information about account blocking and actions in this case, see the video:

Why can't I access AliExpress from my mobile phone?

If you're having trouble logging into the site on your cell phone, it could be due to a problem with the mobile version. Here the state of affairs is identical to the situation with problems in the computer version: all that is required of you is to wait until the failure is fixed.

Don't forget to check your internet connection: mobile networks are very unstable, and it's possible that you just lost the network temporarily.

Otherwise, problems with the mobile version are similar to problems with the desktop version: for example, errors in the login or password. Carefully follow the filling of all data when entering the site.

Why can't I access AliExpress from VKontakte or Facebook?

For convenience, you can link your AliExpress account to the social network VKontakte or Facebook. In this case, you will be able to enter the site by logging in through a social network. In addition, you can find the official AliExpress community and, browsing the catalogs directly in the community, immediately add the goods you are interested in to the basket.

In the event that you cannot access the site through a social network, pay attention to what caused the problem. Perhaps the point is in the site itself, and the problem lies in one of the reasons already mentioned above. If the problem is in the social network, check if you have changed the password for your account. Try to go to your page on Vkontakte / Facebook - perhaps your page was blocked or deleted.

If everything is fine with access to the page, write to the support service.

Summing up, we can say that in most cases access problems are solved within a few hours. If yesterday you did not have access problems, and you are sure that you did not perform any actions for which your account could be blocked, most likely the problem lies with the site itself and will be resolved in the near future.

In case the problem is still not solved, and in this article you did not find the answer to your question, write to technical support. But it is better to contact the English-speaking and English language: so it is more likely that you will be understood. Russian-speaking technical support employs people for whom Russian is not their native language, and it will be difficult for them to understand you. If you don't know English well, use a translator. Just before sending, try to translate the text again into Russian: if common sense clear, feel free to send.

AliExpress, unfortunately, is able not only to please with good goods, but also to upset. And we are talking not only about defective orders, quarrels with sellers and loss of money. One of possible problems in using the service - the banal inability to access it. Fortunately, there is a solution for every problem.

AliExpress is constantly evolving, because the structure and appearance sites are updated regularly. The variety of improvement options can be huge - from the banal addition of new product categories to catalogs to the optimization of the address structure. Especially in the latter version, users may encounter the fact that accessing the site using old links or bookmarks will lead to the old and non-working login page or to the site in general. Of course, the service will not work. A similar problem has already occurred several times when the creators of the service globally updated the site and the procedures for logging into accounts.

Decision

You should re-enter the site without using old links or bookmarks. You will need to enter the name of the site in the search engine, and then go to the output result.

Of course, after the update, Ali validates new addresses in search engines immediately, so there should be no problems. After the user is satisfied that the login is successful and the site is working, it can be bookmarked again. Also, problems can be radically avoided if you use a mobile application.

Reason 2: Temporary inoperability of the resource

AliExpress is a large international service, and millions of transactions are processed daily here. Of course, it's perfectly logical to assume that the site might simply crash due to an excessive number of requests. Roughly speaking, the site, for all its security and sophistication, may fall under the influx of buyers. Especially often this situation is observed during traditional sales, for example, on Black Friday.

Also, a temporary disruption or complete shutdown of the service's operability is likely for the duration of any major technical work. Very often, users are faced with the fact that there are no fields for entering a password and login on the authorization page. As a rule, this happens just during preventive maintenance.

Decision

To use the service later, especially if the reason is known (the same Christmas sale), trying again later can really make sense. If technical work is underway on the site, then users are notified about this. Although lately programmers are trying not to disable the site for this period.

As a rule, the Ali administration always meets users in the event of a service drop and compensates for the inconvenience. For example, if there was a dispute between the buyer and the seller during the process, then the response time for each party increases taking into account the time during which it was technically impossible to continue the disassembly.

Reason 3: Violation of login algorithms

Also technical possibility failure may lie in the fact that the service is currently experiencing a problem with specific authorization methods. There can be many reasons - for example, technical work is underway to optimize the login option.

Most often, this problem occurs in cases where authorization occurs through social media or via account Google. The problem can be on both sides - both Ali itself and the service through which the login takes place may not work.

Decision

There are two solutions in total. The first is to wait until the workers solve the problem themselves. This is best suited in cases where there is no urgent need to check something. For example, there is no dispute, the package obviously will not arrive in the near future, there is no important dialogue with the supplier, and so on.

The second solution is to simply use a different login method.

It is best if the user has foreseen this problem and connected his account to different networks and services and can perform authorization by any method. More often than not, one of them still works.

Reason 4: ISP problem

It is likely that the problem with logging into the site can be caused by problems with the Internet. There are cases when the provider blocked access to the AliExpress website, or incorrectly processed requests. Also, the trouble may be more global - the Internet may not work at all.

Decision

The very first and simplest thing is to check the performance of the Internet connection. To do this, try to use other sites. In case of problems, it is worth trying to restart the connection or contact the provider.

If only AliExpress and related addresses do not work (for example, direct links to products), then first you need to try proxy or VPN. For this there is a large number of browser plugins. Anonymizing the connection and forwarding IP to other countries can help you connect to the site.

Another option is to call your ISP and ask them to sort out the problem. Ali is not a criminal network, so today little is known of Internet service providers who would intentionally block a resource. If there is a problem, then it is most likely a network error or technical work.

Reason 5: Lost account

It is not uncommon for a scenario to develop when a user's account was simply hacked and their login information was changed.

Also, the problem may be that the account is not available for completely legal reasons. The first is that the user himself deleted his profile. The second is that the user was blocked for violating the rules for using the service.

Decision

In this case, do not hesitate. First you need to check your computer for viruses, which just could have stolen personal data. Further password recovery attempts without this step are meaningless, as malware can again steal data.

After successfully entering the site, it is worth assessing the damage. First, you need to check the specified address, recent orders (whether the delivery address has changed in them), and so on. It would be best to contact support and ask for details of the actions and changes on the account for the period of time when the user lost access.

In the event that the account was blocked due to a violation of the rules or the will of the user himself, then you need to renew it register.

Reason 6: User software violations

In the end, the problems may be in the computer of the user himself. The options in this case are:

1. Virus activity. Some of them may redirect to fake versions of AliExpress in order to steal personal data and user funds.

   A solution option is a comprehensive check of the computer with anti-virus programs. For example, you can use Dr.Web CureIt!

2. On the contrary, the activity of antiviruses. It was reported that in some cases disabling Kaspersky Anti-Virus helped solve the problem.

   Solution: try temporarily disable the antivirus program.

3. Incorrect work of software for connecting to the Internet. Relevant for users of computer modems to connect to wireless networks - for example, the use of 3G from MTS.

   A possible solution is to try restarting the computer and reinstalling the connection program, update drivers modem.

4. Poor computer performance. In view of this, the browser may not open any site at all, not to mention AliExpress.

   The solution is to close all unnecessary programs, games and processes through "Task Manager", clean the system of debris, restart the computer.

Mobile app

Separately, it should be said about the problems of logging into your account using the official mobile application AliExpress. There are three most likely reasons for this:

• First, the application may need to be updated. This problem is especially pronounced if the update is critical. The solution is to simply update the app.
• Secondly, the problems may lie in the very mobile device. Rebooting your phone or tablet is usually enough to solve it.
• Thirdly, there may be problems with the Internet on a mobile device. You should either reconnect to the network, or select the strongest signal source, or, again, try to restart the device.

As you can see, many AliExpress service performance issues are temporary or easily fixable. The only way a problem could have a critical impact on something might be when the user needs to use the site urgently, for example, when there is an open dispute or an order discussion with the seller. In such situations, it is better not to be nervous and be patient - the problem rarely closes access to the site for a long time, if you approach its solution constructively.