How to refuel using the Rosneft card. Where do they accept the Rosneft fuel card. What are Rosneft fuel cards for?

23.02.2021

The state enterprise Rosneft is one of the three leaders in terms of oil production and sales in the Russian Federation and neighboring countries. Rosneft fuel cards for individuals are proof that the company values its customers, and this also significantly increases its rating.

Fuel cards for private customers

The incentive program for private clients "Family Team" was developed and put into circulation relatively recently, however, in a short period of time, it won wide approval from users, whose number has already exceeded 5 million.

The loyalty system is rewarded by accumulating virtual bonuses (1 bonus = 1 ruble) for a set of special fuel cards with a bright design. You can multiply points by making various purchases at Rosneft or TNK gas stations, whether it be fuel, car accessories or food, except for cigarettes and alcohol. Discount card and 2 additional ones accumulate bonuses

The main conditions of the action are written in the booklet with which the cards are issued.

It is worth noting that bonuses can pay up to 100% of the purchase price.

To get a card, you need to make a purchase at a gas station

Purchasing a fuel card

Many people ask the question: how to get a fuel card? There is nothing difficult in this. To get a discount card, it is enough to buy something at TNK or Rosneft gas stations and ask the cashier to give out everything you need (if he has not yet offered it himself). Cards are issued free of charge to persons over 18 years of age. The client will need to fill out a registration form, writing his data, mobile phone and e-mail. The set of documents includes 1 main card, which is also a bank card, and 2 auxiliary ones - bonus, as well as a document with a PIN code and an advertising leaflet, where the conditions of the program are spelled out.

All 3 cards belong to one single account, but only the main one can pay with bonuses for future purchases. It is assumed that the basis of the card will be used by the person who purchased it and registered in his personal account in his name. 2 auxiliary ones should be given to family members or friends who, when using the "products" of Rosneft, will present them to the cashier, thereby increasing the single bonus account of all cards.

The main first card is not named and has a special security chip. Using it, you can make any purchases at gas stations or replenish this account with your own funds. Auxiliary discount cards with a protective strip suggest only the accumulation of bonuses. But if the client wishes, you can also connect the function of calculating points to auxiliary cards by contacting the call center operator at 88007757588 or doing it yourself on the company's website in your personal account.

Activation

You do not need to activate the card - it automatically starts to act on the accumulation of bonuses immediately after its purchase. While the write-off function will need to be activated by any suitable method:

www.komandacard.ru
through the application for mobile phones "AZS Rosneft";
calling the hotline;
by sending sms indicating the number of the main card to the number 75-88.

The received card must be activated

Bonus system

Points are credited and multiplied based on the conditions of the developed scheme:

when purchasing gasoline or diesel fuel, 1 point is awarded for every 2 liters;
for the purchase of various auto and manufactured goods at Rosneft and TNK gas stations, except for alcohol and cigarettes, 1 bonus is credited in the check for 20 rubles;
when paying at gas stations with the main card (activated as a bank card) for every 200 rubles. 1 point is awarded.

If the participant of the promotion pays with points, then bonuses for such a purchase are not accrued. In the event that fuel or other goods are purchased partly at the expense of the participant’s personal funds and partly at the expense of points, then bonuses will be awarded only for the amount of real money.

It is important to know that points are awarded immediately after the purchase, but they can only be used after two weeks.

Each check contains information:

About the total number of points on the account.
About the number of bonuses accrued for a just completed purchase.
About the available bonus limit that you can already use.

The total period of "storage" of bonuses is three years from the date of their enrollment. If during this time they are not used by the client, then after 36 months they will automatically burn out.

Banking component

As mentioned above, the main card can be used as a deposit card at the same time. It is serviced by the All-Russian Bank for Regional Development (RRDB) and PJSC Far East Bank free of charge.

This function is listed as auxiliary and does not oblige the participant to use it. At the request of the user, it can be activated by a simple replenishment with your own money:

at the checkout counters of Rosneft and TNK gas stations;
in bank branches;
transfer from other personal accounts.

You can pay for purchases with this card in absolutely any store. In addition to the accumulation of points, additional bonuses are provided for using the main card as a deposit, depending on the amount spent. So, on the RRDB (JSC) card, for every 200 rubles spent. one point is added; on the card of PJSC "Far Eastern Bank" 1.6 bonuses are added for 200 rubles. for payment for goods where payment by the Mir payment system is possible.

All the necessary information about the functionality of the cards can be found in call centers or on the official websites of banks. VBRR (JSC) - 88007000349, www.vbrr.ru; PJSC Far East Bank – 88005553723, www.dvbank.ru.

Partner stores accrue bonuses to the Rosneft card

Advantages

The presence of a fuel card allows customers to receive additional discounts when making purchases in partner networks:

"Media Markt" - shop household appliances(3% for every 100 rubles in the check);
"RBC" - a business magazine (500 points when ordering a subscription for 12 months in the subscribe.rbc.ru online store);
"Kinomax" cinemas (5 bonuses for every 100 rubles in the check);
"RAT" - technical assistance on the road and tow truck services (25% of the amount spent);
"VSK" - an insurance company (17% of the cost of the CASCO policy is returned);
"OZON.travel" is a travel company (up to 4% of the total amount in the check), as well as in many other retail chains, a list of which can be found on the website komandacard.ru or by phone hotline 88007757588.

Also, the cards are constantly participating in various other promotions and drawings held by the company.

For the program "Family team" was also developed mobile app for IOS and Android smartphones, where you can control your bonus account, make changes to your personal data, follow information about new promotions and company offers, and much more.

What to do if the kit is lost

If for some reason the main card has been lost, then it should be blocked through your personal account or by calling the hotline, and discount points must be transferred to a secondary card. In the event that an auxiliary card is lost, where the option for calculating bonuses was enabled, then it must also be blocked.

At the same time, another set of cards should be ordered if the member plans to continue using the company's services. Bonuses from a lost card can be transferred to a new one. To do this, in your personal account in the "Cards" section, you should replace the number of the lost card with an identifier from the newly received set (if the main card is lost). At the same time, 2 auxiliary new cards will be blocked by themselves.

Rosneft is the largest oil and gas company in Russia and has been a leader in the fuel and energy market for many years. What distinguishes Rosneft from its competitors is the range of attractive payment instruments offered to corporate clients and individuals. Among the brightest payment products are fuel cards presented in several program lines.

A fuel card is a type of plastic card designed for cashless payments within the Rosneft gas station network. An extensive network of gas stations has a wide geography: Abkhazia, Belarus, Poland, Kazakhstan, which makes it profitable and convenient to use fuel cards for carrier companies. And also, the fuel card provides a number of benefits to private citizens, allowing you to accumulate bonuses and points.

All products of the fuel card line are united within the framework of the key processing center of the Rosneft Cashless Settlement System - RN-KART. Within the framework of the system, for the convenience of users, a Personal Area, which allows you to track card transactions and expenses for specific periods. With the help of RN-cards, the user receives a discount on fuel at all Rosneft filling stations. Prices are also falling for filling stations of Bashneft and TNK. Discounts are also valid on the territory of Belarus, Kazakhstan, Poland and Abkhazia. It is possible to connect the Transit-Diesel tariff, which provides special conditions at 468 gas stations.

The process of issuing a fuel card takes place remotely by submitting an application on the company's website or in the company's office, as well as in your personal account. There is a hotline at 8-800-200-10-70.

Advantageous features of Rosneft fuel cards

When developing programs for corporate clients, all the features of the work of logistics companies and cargo carriers in the field of fuel supply were taken into account. Thanks to this moment, Rosneft fuel cards provide corporate clients with a number of advantages and open up wide opportunities for calculating, saving and rational use of fuel resources:

Linking cards to a single account allows legal entities to control fuel consumption along the route of cars, replenish driver cards in a timely manner, as well as calculate current consumption and plan for the next period;
Also, organizations are offered several programs for card products that allow them to purchase fuel at reduced prices and receive discounts;
Rosneft fuel card allows private customers to participate in loyalty programs, receive discounts and accumulate bonuses;
expanded network of filling stations and high quality fuel resources.
information access to various functions through your personal account (you can find out more by clicking on the link -)

Organizations and carriers are given the opportunity to choose optimal conditions fuel cards. Yes, for legal entities the following programs are offered:

Program "Local";
Transit program.

Fuel card under the program "Local".

The Lokal program operates under the auspices of the RN-card settlement system and cooperates with companies that operate within the same region. The card provides several services. Smart cards are accepted at NK-Rosneft gas stations.
There are two payment schemes: “limit” and “money wallet”. The "limit" card has all the cards connected to the main account, there is a balance that is formed every new month. There are several accounts in cards according to the "money wallet" scheme, and the card payment period is set by the client himself.

Rosneft is the leader in the retail sector of the Russian oil products market. Thanks to a large and developed network of gas stations (at the beginning of 2018 it included 6,350 stations in Russia and abroad), car owners have the opportunity to refuel with domestic gasoline. But the company also allows you to save money with the help of fuel cards. For legal entities, this is the possibility of cashless payments, control and accounting of expenses, as well as optimization of the workflow process. For individuals, this is both a non-cash payment method and receiving bonuses for the purchase of gasoline, services and goods.

Conventionally, two types of fuel cards can be distinguished: "RN-cards" and "Family team". The first option is aimed at cooperation with enterprises that have their own fleet of vehicles, and the second is suitable for an ordinary family who regularly uses a car.

RN-cards are fuel cards that allow corporate clients to make cashless payments when paying for gasoline (DT) at gas stations. If earlier the owner of the enterprise did not know how much and at what price his employees actually refuel (after all, you can always agree and provide a “fake” waybill), now the whole process is as transparent, convenient and simple as possible.

All cards are tied to one personal account. It turns out a single system with the possibility individual settings: for each employee, you can set your own restrictions on refueling. Due to the fact that all calculations are made in electronic form, access to information is possible around the clock.

Family Team Cards

Since June 2016, Rosneft has launched the Family Team loyalty program (PL). Its essence is accumulating special points, which can then be used to pay for fuel, goods and services at Rosneft and TNK gas stations.

Important! The main feature of the Family Team submarine is that the consumer immediately receives a package of plastic cards (3 pieces). One is the main one, from which it is possible to write off points to pay for goods and services. The other two are additional, they are only needed to accumulate bonuses.

This system allows combine all team members into one bonus account. So points are collected much faster, and their exchange for goods and services becomes more efficient. The calculation takes place as follows:

when refueling with gasoline at Rosneft or TNK gas stations for every 2 liters of fuel - 1 point;
when buying goods or services at gas stations for every 20 rubles. – 1 point;
when paying for goods/services with a prepaid loyalty card for every 200 rubles. – 1 point;
when participating in promotions and programs, additional bonuses are accrued.

Advice! Bonuses can be accumulated by making purchases from program partners: travel agencies, online stores selling tires, spare parts, books, clothes, furniture, etc. (a detailed list of partner companies is available on the official website of the organizer of the submarine).

Personal Area

Each holder of a Rosneft fuel card can use a convenient information service called a personal account. To do this, you only need register on the official website of the company providing the minimum required information. The registration procedure is standard and takes no more than 3 minutes.

On the authorization page http://lk.rn-card.ru, select the "Registration" function, after which a form for filling out the questionnaire will appear, where you need to specify your login, password and email address. An email with an authorization link will automatically be sent to the e-mail, which allows you to register in the system and confirm the correctness of the specified data. You can access your personal account from any device with Internet access (smartphone, tablet, PC, laptop, etc.).

This simple and affordable service allows you not only to get account information, but also to perform some actions: block and unblock a fuel coupon, link a car number to it (to prevent debiting funds for refueling another car), etc. Tasks performed by a personal account:

obtaining data on the balance on the card;
replenishment remotely through payment systems;
formation of primary documentation;
round-the-clock service on-line.

Features of fuel cards for legal entities

The way of registration and functionality of fuel cards for legal entities and individuals have significant differences. This is due to the different goals and priorities facing the consumers of Rosneft products. Individual entrepreneurs and legal entities require reporting, analysis and cost control of each employee individually and the entire enterprise as a whole. For ordinary consumers, the main thing is the convenience of cashless payments, savings through discounts, bonuses, promotions and the ability to keep track and plan their current expenses. Therefore, Rosneft has developed a comprehensive solution specifically for corporate clients and private entrepreneurs - RN-cards.

Card design

Petrol cards can only be issued in the sales department of the company's office, which are open about 70 throughout the country. To do this, you must provide the following package: constituent documents and documents confirming the appointment of the head, a certificate of PSRN and TIN, a notarized power of attorney for the employee who will issue and receive cards. Based on this, a standard contract is concluded between the supplier and the buyer of fuel, where the terms of cooperation are prescribed.

Refueling control

After receiving the card, you should immediately activate your personal account, with the help of which the accounting and control of the movement of funds and fuel takes place. So, you can set limits for a specific employee, limiting expenses both by time parameters (limit per day, week, month), and quantitative ones.

Advice! It is possible to limit fuel consumption not only quantitatively, but also to limit it to a certain brand. It is also allowed to set the maximum both in rubles and in liters.

Work models

For holders of corporate fuel cards, Rosneft has provided different models work and pay. The most common one is prepayment. First, the money is credited to a personal or card account, and then debited for gasoline as it is consumed. Most small organizations and entrepreneurs work according to this scheme.

Important! For reputable solvent companies with a long and positive history of cooperation, there is the possibility of deferred payment. In this case, refueling takes place on credit. But for such a service, the buyer is charged a fee, which is calculated based on the debt for each day of delay at a rate of 18% per annum.

Reporting documentation

By the 5th day of the month following the reporting one, enterprises are provided with the following package of documents:

invoice;
Act of reconciliation;
invoice;
transaction report.

Reporting documentation can be receive by e-mail, courier or mail.

Bonus programs

Taking into account the specialization and placement of its corporate clients, Rosneft offers special bonus programs. The following offers are currently in effect.

locale. Provides a reduced price for gasoline within one subject of the federation. Payment can be made in two ways: cash wallet and limit scheme. In the first case, the money entering the personal account is immediately distributed among the cards. The client himself determines the frequency of replenishment, which is carried out only in a predetermined region. In the second option, all cards are connected to one account, from which funds for gasoline are directly debited. Each card has daily or monthly limits, which are updated automatically every new period.
Transit diesel. Favorable offer for trucking companies refueling with diesel fuel. They are provided with discounts on fuel up to 5% within the network of Rosneft gas stations and 1.5% at gas stations of other networks. Also, car owners can refuel at Rosneft partners not only in the country, but also far beyond its borders. Moreover, this program was transferred from the Magistral card after the merger of Rosneft with TNK.
"Fuel-online". This program is convenient for cashless settlements of small businesses. It offers the possibility of VAT refunds, refueling at partner gas stations (an additional 3,000 stations), as well as a simplified document flow.

Other features of PH-maps

In addition to the basic functionality of fuel cards, you can also use additional services. The cashless service points search system helps to quickly select the closest gas station. You can connect SMS informing about the debt to always control the write-off of funds. Also, PH-cards allow you to pay for related goods and services at car washes, tire fitting, parking, cafes, shops, hotels, etc.

Features of fuel cards for individuals

Prepaid refueling cards began to be actively used and individuals. You can issue Family Team bonus cards at the operator at any Rosneft or TNK gas station. To activate the main card, you need to register on the official website of the company by filling out the fields of the questionnaire.

Advice! There are easier ways to register: via SMS to the short number 7588 indicating the card number, as well as with the help of a hotline operator. You can also download the mobile application "Gas Station - Rosneft", with which you can activate the card, register and log in to the system.

Two additional cards activated automatically. The personal account is not tied to email, but to a mobile phone number. To receive bonuses, you must present one of the three cards. The accumulated points are equivalent to rubles, so you can use them to refuel and buy goods / services at the Rosneft or TNK gas station network, saving on gasoline costs.

Important! You can exchange bonuses for goods no earlier than 2 weeks and no later than three years after they are credited. However, if no transactions are made during the year, the accumulated points will be cancelled.

In addition, various promotions and discounts with gifts and great deals.

Benefits of fuel cards

Summing up, the main advantages of fuel cards should be highlighted.

Convenience and simplicity of managing non-cash payments for fuel using a personal account (invoicing, registration of deferred payment, accounting and control of fuel resources).
Comfortable refueling conditions, which is possible due to an extensive network of gas stations that accept corporate cards, and equally high standards of service quality for all regions of the country.
Saving time for maintenance accounting , which is achieved by simplifying the workflow and processing it in electronic form. Delivery of documents to the buyer is made in any convenient way.
24/7 hotline.
Save transport costs with bonus programs for legal (local, transit, etc.) and individuals (family team) persons
Ability to manage fuel reserves in automatic mode (WebAPI).
Payment security and protection against unauthorized access.

Possible problems and solutions

Considering customer feedback on fuel cards, you can create a list of the most common problems. So, if there was lost master card, then you need to block it in your personal account, and set the possibility of writing off bonuses for an additional one. You can contact the service point and get a new package.

When login problems should be kept correct login and password in an electronic document (Word, Wordpad or notepad) and copy them into the registration field each time. This problem may be related to the incorrect introduction of personal code information (an erroneous character or another input language).

If there were Forgotten/lost login details, then you should use the special option in the "forgot password" field. In this case, the system will send an SMS to the specified phone number with a code that must be entered in order to set new parameters (login or code combination).

Rosneft fuel cards are a great way to make payments, control costs and save money. RN-cards are a convenient tool for legal entities, and the Family Team is the most profitable option for private car owners.

Sometimes circumstances arise when a fuel card is not accepted for service. In this case, there may be various wordings for refusal. Regardless of the reason for the delay, there is no need to panic, as the vast majority of the situation can be easily corrected.

What can cause a denial of service on the card

There are six most common but easily resolvable situations in which card fuel delivery may not be available:

Refueling with a type of fuel not specified in the fuel card is requested. To remedy the situation, additional types of fuel dispensed by gas stations should be added to your personal account;
The set limit for the supply of fuel has been used up. By entering your personal account, you can increase the fuel limit on this card;
If the refusal for service is the wording “insufficient funds”, the fuel card holder can refuel for an amount not exceeding the balance of funds;
The fuel card is automatically blocked if no transactions have been made on it for more than 6 months. For help, please contact service department office of the company to unblock the card and restore the use of the service;
If the card is blocked with the wording that the company that owns the card is blacklisted, this means that there are not enough funds on the account of the organization. Unblocking will happen automatically, and access to fuel payment will open again as soon as the account is replenished;
If a daily fuel limit is selected, you should change this indicator, or purchase fuel on credit for the next day.

How to resolve a problem quickly

If an unusual situation occurs that is not described above, proceed as follows:

If a refusal to refuel a car is received, it is necessary to record the time and date of the incident, as well as the number of the gas station and the name of the service operator;
Ask the operator about the reason why he refused to fill the tank with fuel and write down his answer;
Contact the company manager from the corporate client support program department and describe the current situation.

An employee of the company will take the necessary actions to resolve the problem as soon as possible, and the cardholder will be able to refuel at any gas station.

If you use RusPetrol fuel cards, such problems are extremely rare. However, in case of any difficulties, our support team will promptly help you.