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Turn off your home phone. How to write a letter to mgts sample Contacting mgts by e-mail

Landline telephones today are not as in demand as they used to be. They continue to be used in state organizations, municipal institutions and in some companies, but in private houses and apartments they are increasingly being abandoned.

In the capital, one of the largest providers of telephone services is the Moscow City Telephone Network (MGTS). To refuse its services is quite simple, as well as from the services of other telephone operators. The main thing is to act strictly in accordance with the clauses of the agreement.

Therefore, the first thing to do when refusing a MGTS landline phone is to find a signed service agreement.

It should contain a step-by-step procedure for refusing the telephone network.

Another way to get information about the sequence of actions is to go to the company's website or call its manager for advice.

If the contract is concluded for the provision of several services at once (telephone communication, television and the Internet), it is necessary to refuse each of them by writing separate statements. If, wishing to refuse to use a landline telephone, the client terminates the entire contract, he will also lose other services prescribed in it.

How to turn off the phone

Before turning off the phone, you need to cock all the pros and cons again. If elderly people live in a house or apartment, they can use a landline phone, in addition, with its help it is easier to call emergency services if necessary.

If the decision to turn off the MGTS landline phone is thought out and accepted, a series of actions must be performed in a certain sequence.


Need:

  • find a signed service agreement and familiarize yourself with the established procedure for refusing it;
  • visit the nearest telephone branch (MGTS office) with a passport and an agreement;
  • check the presence of a debt for telephone communication, and if there is one, pay it;
  • receive a form for filling out an application for deactivating the service, carefully fill it out, indicating the reason for the refusal of telephone communication;
  • submit an application form and wait for the service to be disconnected.

Disconnection will occur within a few days (depending on the number of applications submitted). If the phone was connected using an optical modem, after the network is disconnected, the master will take it with him.

Temporary blocking of the service

You can refuse MGTS telephone services for a certain time if you plan to be away from home for a long time. This will keep the number and connection, but block the line for the selected period.

Please note that you will also have to pay for temporary blocking, so using this service is justified only if your phone is turned off for several months.

The cost of blocking is 300 rubles, for each subsequent month you will have to pay another 200 rubles, so turning off the phone for several weeks does not make sense.

In order to turn off the telephone device for a while, you need to take your passport and contact the nearest office of the company to write a corresponding application.

If you plan to leave for a long time, as an alternative for the period of absence, you can switch to the cheapest rate offered by the company. To do this, you should contact the office of the organization before the 20th day of the current month and make the transition. Starting from the beginning of next month, the line will operate at the selected economical tariff.

Tariff change is free of charge. You can return the old tariff after returning it in a similar way or by calling the company's hotline.

Steps to take when moving

Sometimes turning off a landline phone is associated with a planned move, while it is important for the user to keep the existing number. MGTS provides such an opportunity: in order to use it, you need to contact the organization's office and apply for a telephone line transfer. The transfer may take from several days to several weeks. This service is paid.

Another opportunity that the company provides to its subscribers is the renewal of the contract for a family member living at the same address.

Re-registration requires:

  • the consent of the person with whom the contract was concluded;
  • the consent of the person to whom the agreement will be drawn up;
  • passport of the person for whom the contract will be reissued.

The renewal of the contract is free of charge.

The general distribution of mobile phones is gradually replacing landline phones from their positions. Few people are now comfortable using such a device. And if landline telephones can still be found in various offices, few people keep them at home. However, it is worth remembering that such phones are very convenient, especially for older people. One way or another, more and more often the question arises of how to terminate the contract with MGTS for a home phone. As with any service provided, the home call service may be disabled. But you need to know in what sequence to act so that there are no difficulties with the shutdown.

Foundations

The grounds for disconnecting a landline telephone may be unwillingness or inability to use a home telephone, moving and other reasons. Since such communication is a provided service, it can be suspended at any time.

The managing organization providing communication services may interrupt the service if the subscription fee is not paid. Since this is a serious violation of the terms of the contract, the service is suspended until all debts are paid. A complete break in relations is not in the interests of providers, so they very rarely act as initiators of terminating the contract.

Termination procedure

In order to terminate the contract with MGTS according to all the rules, it is necessary to carefully study the paragraphs of the document that regulate the termination procedure. They are usually prescribed at the time of the conclusion of the contract and both parties are familiar with them.

With the contract, you need to contact the nearest office of the company. Before writing an application, you must make sure that there are no debts for communication payments. If there are any debts, they must be paid off.

An application is being written with a request to suspend the provision of communication services. The application contains all the necessary information about the connection. Employees of the company will receive a statement and within a few days will make a shutdown. If a modem or other device was installed during the connection of the service, they will be taken away upon disconnection.

Possible options

Disabling a landline phone can be:

  • complete;
  • temporary;
  • partial.

With a complete shutdown, the phone is cut off from the city network, with the loss of the number. This is carried out with the full termination of the contract with MGTS.

Temporary disconnection is a blocking of a number for a certain period. This service is paid and paid at a special rate. This is usually used in case of short-term absence (for example, during a vacation).

Partial shutdown is to revise the package of services provided. Unnecessary services are disabled, while others remain. The monthly payment and terms of the contract change.

Instead of a temporary or partial shutdown, it is sometimes more profitable to simply change the tariff to the most inexpensive one. Tariff change is carried out by phone. If the tariff is changed before the 20th day of the current month, then the new tariff will apply from the next month.

When moving to a new place of residence, you can transfer the number there as well. The main condition is that the house is located in the area served by the company. This service is paid.

Application for termination of the contract

To terminate the contract with MGTS, you must write an application. It contains the following items:

  • Name of the person to whom the contract is drawn up;
  • passport data;
  • the address at which the connection was made;
  • information on the contract (number and date);
  • phone number to disable.

The reason for termination may not be indicated in the application. The application is filled in free form. You can also ask the office staff for a special form.

How to send a request

An application for termination of the MGTS agreement can be sent as follows:

  • by registered mail;
  • personally appearing at the department;
  • transfer with a representative (a notarized power of attorney is required).

Required documents

To terminate the contract for the provision of landline telephone services, the following documents will be required:

  • statement (handwritten by the contract holder);
  • passport of the person for whom the contract is drawn up;
  • a photocopy of the passport;
  • original contract;
  • photocopy of the contract.

In some cases, they may request documents confirming the right to live in the specified apartment or house.

What to do if several services are connected at once?

Often, a company that provides city communication services provides many more services. This may include home Internet, television, etc. These services are separate items, since you can terminate the contract with MGTS for the Internet and television by separate statements. For each type of service, a separate request for termination is written and given to the employees of the department. Such a system is convenient if any of the services is planned to be left. If the subscriber wants to completely break off relations with the organization, then a corresponding application is written immediately for all services.

Refusal of one or more additional services will inevitably entail a revision of the tariff plan, and often not in favor of the subscriber. Therefore, it is recommended that you carefully study this issue before visiting the office and submitting an application.

Mobile phones are successfully replacing home lines from the service market. If you hardly use a landline phone, you can refuse it at any time. How to do it? You will find the answer to this question in this article.

Should I turn off my home phone now?

With the development of cellular communications, landlines have become less popular. This trend is connected with the convenience of mobile gadgets and the inexpensive cost of communication services. Almost no one uses home phones in recent years.

Companies offer favorable conditions for making calls between subscribers belonging to the same operator, and international negotiations are easier to conduct via skype.

Turn off the landline phone or not - the decision is entirely up to you. Whereas with a smartphone you pay for the time you actually talk, a home phone requires a monthly fixed fee. It is worth refusing this service if you rarely make calls using it.

Where to turn off your home phone?

Disabling the landline phone is handled by the company that installed it. In other words, the telecom operator providing you with the service.

The user has the right:

  • completely abandon your home phone;
  • temporarily block the provision of services (for example, during a long departure).

When blocking, communication services are not charged, and the phone does not work until the user contacts the operator again.

In this case, the blocking time is not limited. In this case, the user just needs to contact the desired company and leave.

How do I make a request to turn off my home phone?

Refusal from a landline phone is carried out at the request of the person in whose name the contract for the provision of communication services was originally executed. Before submitting a request, it is recommended to contact the representatives of the company and clarify the possibility of deactivation.

In some cases, the phone is inextricably linked to other connected services (such as the Internet). If, when the home phone is disconnected, other telecommunication services are simultaneously disconnected, the user has the right to conclude a new contract for the provision of only the Internet and / or cable television.

In the text of the application, it is important to indicate:

  • surname, name and patronymic of the citizen for whom the contract for the provision of services is drawn up;
  • his date of birth and passport details;
  • the address where the phone is connected;
  • contract number and date of execution;
  • phone number to be disconnected.

You can make an application to turn off your home phone in a free form or fill out a standard form provided by a company employee.

The reasons why you decided to refuse this service are not required to be indicated in the text of the request. If you have no debt for using the phone, there should be no problems with terminating the contract.

What documents are required?


To terminate the contract, the user must provide a completed application form, their own passport and its photocopy, as well as the original and a copy of the contract for the provision of services.

If a citizen acts through a representative, you will also need a power of attorney certified by a notary.

The contract for the installation of a landline telephone may be lost if it was concluded many years ago. If you can’t find the document, contact the company’s office with the passport of the person in whose name the contract was drawn up. In this case, there should be no problems.

How to disconnect your home phone from Rostelecom?

The process of opting out of using a home line at Rostelecom is quite simple. It is enough to issue a request to terminate the contract for the supply of services or only to turn off the landline telephone (if possible without turning off other telecommunication services).

There are two ways to submit a completed request form to the telecom operator's office:

  • by registered mail with a description of the attachment and a notice of receipt;
  • upon personal visit to the branch of the company by the user himself or his legal representative (in the latter case, a notarized power of attorney is required).

The application must be completed by hand. The printed version is allowed in the case of the personal presence of a citizen in the office of the company. Only a citizen who has concluded an agreement with a telecom operator is able to refuse the service.

If the office is contacted, for example, by the user's spouse, the termination of the contract will be denied. The exception is the presence of a notarized power of attorney issued in the name of the spouse.

How to disconnect your home phone from MGTS?

You can apply with this company at any sales and customer service center. The procedure is slightly different from that described above.

In order to avoid any problems with disconnection, it is recommended to personally visit the office of the telecom operator with all the necessary documents.

In some cases, employees require the presentation of title papers for a dwelling in which a landline telephone is installed. However, in most cases, it is enough to have a contract for the provision of services, a passport and a completed application form on hand.

How to turn off your home phone via the Internet?

This service is not provided by all companies. For example, disconnecting a home phone from Rostelecom through the official website of the telecom operator is currently impossible.

A citizen can refuse to use a fixed line only by personally contacting the company's office or by sending an application by registered mail with acknowledgment of receipt.

For example, the Dom.ru company provides the ability to turn off the home line not only when contacting the office in person, but also by phone or after submitting an application in an online chat on the official website (https://domru.ru/).